Shipping policy

At The Wellness Project, we are committed to providing high-quality products that support your wellness journey. However, if you are not satisfied with your purchase for any reason, we’re here to assist you.

Wrong Item Delivered
If you receive an incorrect product, please follow these steps:
1. Report the Issue: Notify us within 3 days of delivery by emailing us at hello@diocles-care.com or via WhatsApp at +91 9987412944. Include your order ID and clear photos of the incorrect product received.
2. Review Process: Allow us up to 48 working hours to assess your request.
3. Product Collection: Upon approval, we will arrange a pickup of the incorrect item via our courier partner.
4. Alternate Options: If our reverse pickup service is unavailable in your area, we will provide guidance on alternative options for return.
5. Replacement or Refund: After the product is picked up, we will dispatch the correct item (subject to availability) or issue a refund if the item is out of stock.

Damaged Item
If the product is damaged upon delivery, please follow these steps:
1. Raise a Request: Contact us within 3 days of receiving the product at hello@diocles-care.com or via WhatsApp with your order ID and photos of the damaged item.
2. Review Process: We will evaluate your request within 48 working hours.
3. Product Collection: If approved, we will initiate a pickup of the damaged product.
4. Alternative Arrangements: In locations where reverse pickup is not available, we will assist you with an alternative return process.
5. Replacement or Refund: Once the damaged item is collected, we will either ship a replacement (subject to availability) or provide a refund.

Cases Where Return/Replacement Is Not Possible
We cannot accept returns or offer replacements in the following situations:
1. The product has been opened, used, or altered in any way.
2. Original packaging (including labels, seals, and mono cartons) is missing.
3. The return request is made more than 3 days after delivery.

Order Cancellation
You may cancel your order before it is processed. Once an order has been processed, we are unable to cancel it.

Shipping Charges
1. We offer free shipping on orders above a specified minimum value, as updated on our website. For other orders, shipping charges will be displayed at checkout.
2. We also provide a Cash-On-Delivery (COD) option for your convenience.

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Usual Delivery Timelines
At The Wellness Project (TWP), we strive to ensure timely delivery of all orders placed through our website, https://thewellnessproject.in/. The estimated delivery timeline varies based on location, logistics constraints, and other operational factors.

Minimum and Maximum Delivery Timelines

• Metro Cities & Major Locations: Orders are typically delivered within 3 to 4 business days from the date of dispatch.
• Tier 2 & 3 Cities: Orders are expected to be delivered within 3 to 6 business days from dispatch.
• Remote & Difficult-to-Reach Areas: Deliveries may take up to 7 to 10 business days, depending on accessibility.

Additional Considerations:

• All orders are processed and dispatched within 24-48 hours (excluding weekends and public holidays).
• Delivery timelines may be subject to delays due to unforeseen circumstances such as weather conditions, logistical issues, or government regulations.
• Customers will receive tracking details via email/SMS once the order is shipped.
• In case of any delays beyond the estimated timeline, our customer support team will proactively communicate updates.

For any further assistance, feel free to reach out to our customer support at hello@diocles-care.com